Privacy Policy | Dropwatch

1. Introduction

Dropwatch ("we", "us", or "our") operates the dropwatch.app website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

Account information (email address, name) provided through our authentication provider, Clerk
Alert rules and preferences you configure (tickers, price thresholds, notification settings)
Telegram account information (chat ID) when you connect your account for notifications
Email address for email alert delivery, if you opt in to email notifications
Payment information processed securely through Stripe (we do not store card details)

We also automatically collect:

Usage data (pages visited, features used)
Device and browser information
IP address and approximate location
Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

To provide and maintain the Dropwatch service, including sending price drop alerts
To process your subscription and payments
To send you notifications (via Telegram and/or email) based on your configured rules
To communicate with you about your account, updates, and support requests
To improve and optimise our service
To comply with legal obligations

4. Third-Party Services

We use the following third-party services that may process your data:

Clerk — authentication and user management
Stripe — payment processing
Telegram — alert delivery via Telegram Bot API
Resend — transactional email delivery (alert emails, verification emails)
Third-party market data provider — supplies price and ticker data (processes ticker queries, not personal data)
Neon — managed PostgreSQL database hosting (stores account data, rules, and alert history)
Amazon Web Services (AWS) — backend compute infrastructure (Lambda)
Vercel — frontend hosting and analytics

Each of these services has their own privacy policy governing how they handle your data.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Data portability

8. Children's Privacy

Dropwatch is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@dropwatch.app.